Avolve Software Professional Services (2/2)

We make it work for you

Design
Once the SOW and implementation schedule have been created and agreed upon, the assigned Professional Services staff work with department personnel to design the complex workflow processes. For ePlan review customers, the project begins with the Professional Services staff implementing our best-practice ePlan review workflow, which will then be customized to meet specific customer needs. Nearly any workflow process can be developed with a full complement of decision trees, dependencies and notifications. Integration to the customer’s permitting and other support systems is also accomplished.

In parallel, Professional Services will conduct a pre-installation review with the customer, and then install and configure the core ProjectDox application and server configuration. Network, server, application and database security are high priority and the system is thoroughly tested for optimal security and performance in the customer environment. Internal roll-out gives the customer ample opportunity to work with the system in the Deployment phase of the project.

Deploy
Training department personnel – system administrators, project administrators and ePlan review personnel – is the main activity of the Deployment phase. Avolve is committed to a “train the trainer” approach that gives sufficient instruction to key personnel for self-sufficiency within the department and the jurisdiction. Avolve delivers a full range of user-guides and other training materials, as well as any customer-specific documentation when required. There is also an optional course to teach the customer’s Information Systems staff workflow and e-form creation which enables in-house workflow modification.

Sign-off by the customer signals acknowledgement that the terms, conditions and deliverables specified in the SOW have been met. Avolve Professional Services ensures that the customer is completely satisfied with the result at every step along the process. The ProjectDox system is now ready for operation. Avolve advises our customers to deploy the system internally and with a few selected customers at first following standard change management processes until the staff is comfortable with the new application. This procedure also allows time for the customer and Avolve Professional Services to validate the work completed through mutual collaboration and consent.

Optimize
Once a ProjectDox solution has been deployed, Avolve does not disappear. Our commitment is to our customer’s complete satisfaction. Avolve doesn’t just want customers; we want happy customers that are truly business partners. To this end, Avolve Professional Services conducts staged reviews and uses our client’s feedback to help them further refine their Avolve solution. Using the knowledge and experience of our Customer/Technical Support Team and the Professional Services Group, we continue to add value by being there for the customer day in and day out.

Once in production, telephone-based customer support is included as part of the ongoing Maintenance Agreement. Avolve also has an online, searchable knowledge base and web-trouble ticket system for customer’s use as well. If processes or procedures change, the Avolve Professional Services team stands at the ready to provide further design and development support if needed. Avolve’s goal is to make ProjectDox ePlan Submission and Review an exceptional experience for our customer’s staff and community.

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