At Avolve, we know that our products stand on their own as unique, innovative and exceptionally helpful tools that support the workflows and various processes involved in unique municipalities and governments. ProjectDox – the industry’s leading ePlan review software, OAS (Online Application Submission), and PlansAnywhere(the ability to access, edit and store building site plans from anywhere) have the ability to bring departments into a new era of data storage, transmission, communications and overall efficiency. All of our products are very user-friendly and intuitive but we also pride ourselves on the customer service and customer support that we provide to our clients.
We provide support to our clients from beginning to end. It starts with implementation – we bring together stakeholders and review the project plan and expected outcomes while defining roles and setting expectations to ensure that all participants are on the same page at all times. We then assist our clients in generating business process maps that describe how the system will work. Once business process maps are determined, our team of experts uses ProjectDox tools to encapsulate your business process in ProjectDox. Finally, we get our clients on board by providing hands on training and community outreach to ensure on-boarding is quick and comprehensive.
Once onboard, we continue to provide the same level of exceptional customer support that our clients have come to expect of us. We have an Avolve Customer Support Portal that streamlines and improves your customer service and support experience. Clients have the opportunity to submit a service ticket through an easy-to-use case tracking system which provides you a consolidated view of your support case as it is resolved. We keep you as updated and informed as possible through the entire process and Avolve maintenance ensures you receive an enhanced knowledge base, collaborative forums, and new product information and downloads. Should you ever have a question or need assistance you can contact our support at firstname.lastname@example.org and we will be happy to provide you with general information regarding your questions. For in-depth assistance, we encourage our customers to log into the Customer Support Portal and create a new support ticket to receive the specific support they need. We take great pride in each of the products we have so carefully crafted using our years of experience and knowledge. And, it is due to that pride and our devotion to customer satisfaction that we offer unparalleled customer support and service to our clients.