Jurisdictions interested in deploying ProjectDox must determine whether or not they are capable of or interested in hosting ProjectDox themselves. For those that either cannot, or do not want to host ProjectDox, but still want to benefit from all of the advantages it offers, Avolve offers a hosted ProjectDox service. At Avolve, we decided to offer this new option for deploying the industry’s leading electronic plan review solution to meet the unique needs of each of our clients. Avolve’s Software Hosting Services offer you a managed, hosted solution for deploying ProjectDox, as well as Online Application Submission (OAS) to your community. The hardware and software involved with ProjectDox and OAS is robust and must be managed on a daily basis, which requires time and resources that some jurisdictions do not have or cannot allocate. Our hosted service provides jurisdictions with all of the benefits of our Community Built Environment Information Access system without installing new hardware and software in their own data center.
We take the work and stress of provisioning hardware and setting up the ProjectDox application off your plate and do them for you which provides you with shorter lead times, fewer resources, and less training than on-premises approaches require. We work closely with you to determine your business workflows so that we can uniquely configure the system to meet your needs. Additionally, we provide end user training, delivered by Avolve University, to ensure that you are ready to start using the industry’s leading electronic plan review and management solution. Once installed, our expert support staff will manage ProjectDox and OAS for you which frees up your valuable IT resources for other critical tasks. Not only do we ensure they function on a daily basis, but we keep your servers and database tuned for optimum performance at all times. Should problems be detected, they are analyzed quickly so that resolution can occur more quickly. Further, because we are focused exclusively on Avolve Software products, our operations environment is more trouble-free to support a superior user-experience.
Because we know that in today’s world, governments and business prioritize security above all else, we also put security as our #1 priority. The Avolve SOC 2-audited, tier-2 hosting facilities not only meet but exceed federal requirements for HIPPA/SOX/GLBA and PCI DSS. We monitor and secure your ProjectDox and OAS systems with state-of-the-art network, system and data protection tools. There is no need to worry about security issues or being hosted with other Avolve clients because all ProjectDox and OAS hosted customers run on their own isolated, private network segment within the data center. Further, your data is always backed up and accessible at all times with uninterrupted operation and predictable, fast performance. System memory, CPU, and data storage resources are continuously monitored which ensures operating at full efficiency and availability. We put our clients first, delivering peace of mind regarding the security, confidentiality, and processing integrity of our hosting environment. To show our clients just how much we believe in our product and our service, we provide a standard Service Level Agreement to our clients which guarantees 99.9% on hardware and network availability. To avoid the common silos that plague organizations, our hosted ProjectDox and OAS service opens silos of project and built environment information which enables better collaboration and coordination without the onus of hosting and managing it yourself. Whether located on your premises or with our hosted service, ProjectDox and OAS will integrate with community development, ERP, permitting, document management and other enterprise applications.