ProjectDox, the industry’s leading electronic plan review (ePlan) software truly transforms business operations. With best-in-class workflows, department process and projects are streamlined for efficiency and effective communication. The software is completely customer-facing so it optimizes the way your department and government collaborate with citizens the business community. The team at Avolve consolidated years of experience and industry knowledge to carefully hone workflows and ProjectDox software as a whole so that it improves business operations, communication and ultimately achieves superior financial results. While some IT departments or department managers may recoil at the idea of implementing new software, we have taken the time to make implementation easy. Our 4 step implementation process will get ProjectDox up and running in no time so that you can begin experiencing the advantages immediately.
- Mobilize: We bring together stakeholders and then we review the project plan and expected outcomes. It is important to collaborate on how to best mobilize it for your unique government or department. Then, it is much easier to clearly define roles and set achievable expectations. A final product review puts all participants on the same page so that there is no miscommunications or inefficiencies in on-boarding.
- Map: ProjectDox’s best-in-class practice workflows are the foundation for facilitated requirements gathering sessions. Together, we generate business process maps that describe how the system will work. This is where we customize our workflows to meet your needs.
- Configure: Our team of Avolve Software experts use ProjectDox tools which include project templates, eForms, workflow designer, and checklists to encapsulate your business process in ProjectDox.
- On-boarding: Finally, you will undergo User Acceptance Testing and hands-on training. Additionally, you will begin community outreach so that citizen stakeholders are aware of the changes and are prepared to utilize ProjectDox. This comprehensive on-boarding approach accelerates user adoption for optimized implementation.
Once implemented, our team of experts at Avolve Software are always available for Customer Support. The Avolve Customer Support Portal is available to streamline and improve your customer support and service experience. Simply submit a service ticket through our easy-to-use case tracking system and our AvolveSupport personnel will help you resolve your issue or provide the support that you need. Implementation is always customized to our customer’s needs so that they get the most out of what ProjectDox has to offer and we provide outstanding customer support at every stage of use.